Privacy policy

Privacy Policy for Queen City Cakes

Effective Date: 17 April 2026

At Queen City Cakes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases through our Shopify POS (Point of Sale), or place an order with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how we handle your personal data.

    1. Information We Collect

We collect the following types of information when you interact with our website or place an order:

    a. Personal Information:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (e.g., credit card number) 

    b. Non-personal Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and other tracking technologies (see our Cookie Policy below)

    2. How We Use Your Information

  • We use your information to:
  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Improve our website, services, and product offerings
  • Send you promotional emails and special offers (if you’ve opted in)
  • Prevent fraud and ensure the security of our website and transactions
  • Comply with legal obligations

    3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. These include encryption, secure payment gateways, and access controls to safeguard your data from unauthorized access.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

    4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We share your information with trusted third-party service providers, such as payment processors, shipping partners, and email marketing platforms, to fulfill orders and provide services on our behalf.

Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

    5. Shopify POS and Ordering

If you place an order through our Shopify-based POS system, the information you provide (including payment details) will be securely processed by Shopify and other third-party payment processors. Please review Shopify’s Privacy Policy to understand how they handle your data.

   6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and tailor our services to your preferences. Cookies are small files stored on your device that help us remember your preferences and recognize returning visitors.

You can adjust your browser settings to disable cookies, but this may limit some functionality on our website.

    7. Your Choices and Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us.
  • Opt out of marketing communications by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
  • Request that we do not sell or share your personal information (where applicable under law).
  • If you wish to exercise any of these rights, please contact us at [Insert contact information].

    8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of those sites before providing any personal information.

    9. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

    10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this page.

    11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Queen City Cakes
Email: hello@queencitycakes.ca